Refund Policy

Returns
Our policy for new unworn shoes lasts 30 days. Before 30 days we offer a full refund on your purchase.

After 30 days we will be very happy to exchange your pair of shoes for any other shoes and/or allow you to use a store credit for next 6 months.

Shipping
To return your product please contact info@autografnewyork.com for instructions

To be eligible for a return, your item must be unused and in the same condition that you received it
It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase

Non-returnable items:
Gift cards

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet,
First please contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@autografnewyork.com.

Sale items 

Sale items under $100 will be changed for store credit and any other product exchange valid for next 6 months.

Sale items over $100 will have the same policy as full time items.

Exchanges
We will replace items that are defective or damaged. Please contact us at info@autografnewyork.com in regard to replacing any damaged merchandise

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.