New, unworn shoes can be returned for a full refund within 21 days of purchase.
After 21 days you may exchange your pair of shoes for any other style/size of equal value or a store credit good for 10 months.
To return your product please contact firstname.lastname@example.org for instructions.
To be eligible for a return, your item must be unused and in the same condition that you received it
It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet,
First please contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items under $100 will be exchanged for store credit valid for 10 months.
Sale items over $100 will have the same policy as full price items.
Defective or Damaged Goods
We will replace items that are defective or damaged. Please contact us at firstname.lastname@example.org in regard to replacing any damaged merchandise
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.